Practice Confidentiality Policy

Quality, affordable, dental care from a dedicated team 7 days a week

Putting things right

If we have not delivered the service that you expect from us, we would like the opportunity to put things right.

At Devon Place Dental Practice we operate 2 procedures for this a) NHS patients b) Private patients.

Initially, any complaint will be dealt with by Dr Rachael Gill-Randall (The Complaints Manager) and then forwarded to the dentist who carried out the treatment via a 1 to 1 interview. After this if issues cannot be resolved and “put right” the following procedures will be adopted.

All complaints will be acknowledged within 2 working days on receipt of the complaint and fully investigated

a)For NHS Patients

The Aneurin Bevan Local Health Board Public Services Ombudsman Wales, 1 FFordd yr Hesgae, Pencoed, CF35 5LJ. 08456010987.

b)For Private Patients

Health Inspectorate Wales (HIW), Welsh Government, Rhydycor Business Park, Merthyr Tydfyll, CF48 1UZ. 03000628163, The Dental Complaint Service, The Lansdown Building, Lansdown Road, Croydon, Greater London, CR9 2ER. The General Dental Council, 37 Wimpole Street, London, W1G 8DQ.

Clear Pricing

We take account of your wishes when proposing treatment and can provide you with an instant, computerised treatment plan with costs explained in full and patients will also find in our waiting room a price list on display so there are no unwanted surprises.

Safe and Effective Treatment

In addition, we pay careful attention to your general health and regularly update your medical history to ensure we are able to provide you with safe and effective dental treatment.

Round Oral Health

We screen all of our patients at six monthly check-ups for oral cancer. As tobacco and alcohol use is known to increase the risk of oral cancer, we will ask you about this.

Whatever information we collect about you is only used by us to help us in treating you with the care and attention to detail you and your smile deserve.

Dedicated Dental Professionals

At Devon Place our working methods are audited regularly and discussed during monthly staff meetings. We encourage all staff to give input and suggestions to improve patient care.

All of our staff take part in continued professional development meeting the General Dental Council requirements.